Processing Time:
- We process orders promptly, with most products shipped within 3 days.
Order Dispatch and Tracking:
- Once dispatched, you will receive a tracking number for your shipment. Track your package using the provided number on our website or through the carrier’s online tracking system.
Order Modifications:
- If you selected the wrong size, pattern, or wish to cancel your order, please contact us within 24 hours.
US Shipping:
- Express Shipping (UPS): Free, 2-5 business days delivery.
Other Country Shipping:
- Express Shipping (UPS): Free, 1-4 business days delivery.
Domestic and International Shipping:
- We ship to domestic and select international destinations. International customers are responsible for any additional customs fees or taxes.
Order Tracking:
- Receive a confirmation email with a tracking number upon shipment. Track your order on our website, through the carrier’s system, or contact us at support@deliceart.com.
Undeliverable Packages:
- In case of an undeliverable package due to an incorrect address, we’ll contact you for correct information. Additional shipping charges may apply for reshipment.
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages marked as delivered. Contact the carrier directly for resolution.
Shipping Delays:
- While we aim to meet delivery times, unforeseen circumstances may impact delivery. Your understanding is appreciated.
Returns Due to Shipping Issues:
- If your order is returned due to an incorrect address or other shipping issues, we’ll contact you for reshipment. Additional shipping charges may apply.
Contact Information:
- For questions or concerns, reach our customer service team at support@deliceart.com.